3) Role and Responsibility of YTM

a) YTM Website endeavors to help YOU find a life partner (prospective match) through automated searching, shortlisting, and contacting among our registered members.

b) YTM Website reproduces your details, once YOU register, on an "as-is, as-available" basis. It may also share your profile with other registered members within the YTMEML consortium of websites.

c) YTM Website's obligation is solely to provide an interface for registered members to search for prospects independently without third-party assistance. YOU agree that the system-generated search results on YTM Website are based only on profiles of registered members.

d) YTM Website's automated system matches profiles among registered members based on partner preferences set by each member.

e) Search results are automatically generated based on the partner preferences YOU set. If you modify these preferences, the automated search results will adjust accordingly.

f) YTM Website cannot guarantee or take responsibility for any specific outcomes or results from the use of its data or services, including those offered via consortium websites of YTMEML.

g) YTM Members agree and acknowledge that YTM Website may allow third parties to offer services on its platform. YTM Website may also facilitate payment collection on behalf of these third parties.

4) Role and Responsibility of YTM Members

a) For broader protection and efficient matchmaking, YTM Members must ensure the confidentiality of their username and password.

b) Members must provide any additional data required by YTM Website to use the platform effectively.

c) If a YTM Member updates their partner preferences, automated system-generated search results may reflect these changes.

d) YTM Members should exercise due diligence when shortlisting and selecting prospects, including verifying details such as family background, marital status, education, financial status, character, and health.

e) To ensure accuracy, YTM Members are encouraged to upload a recent photograph (no older than 90 days). Using outdated or false photos will be treated as a violation of these terms and conditions.

f) Members must disclose health-related information (e.g., pre-existing conditions, physical disabilities) when registering. Failure to do so may result in membership suspension under Clause 2(b).

g) Members must refrain from:

• Engaging in financial transactions with prospects.
• Sharing confidential or personal data, including bank details or passwords.
• Entering into a physical relationship with any prospect before marriage.
• Violating any applicable laws.
• Mentioning other matrimonial services while communicating with prospects.

h) Members should remain cautious of prospects who display suspicious behaviors, such as using multiple phone numbers, refusing in-person or video meetings, or excluding family and friends from discussions.

i) To maximize the benefits of YTM Website, members should log in regularly, send expressions of interest, and review/respond to communications received from prospects.

j) While using the platform, members must adhere to the Website’s terms, including privacy settings and features like instant messaging or viewing social/professional profiles on platforms like Facebook or LinkedIn.

k) Membership is non-transferable and exclusive to the individual. Transferring accounts will be considered a breach of terms under Clause 2(b).

l) If there are changes in the information shared during registration, members must promptly update YTM Website. Failure to do so may result in membership suspension.

m) Members are requested to inform YTM upon their marriage to allow YTM to delete their profile.

5) Customer Care / Customer Service

If YOU encounter any issues or concerns with our services, please contact us:

• Email ID: support@ytmatrimony.com
• Contact No.: +91-9206426692
• Address:
  YT Matrimony and Events Management LLP
  #232, 5th Cross, H.R.B.R Layout, 3rd Block,
  Behind Hennur Bus Depot, Bangalore - 560043

6) Communication with YTM Members

a) YTM Members consent to receiving communications, including promotional messages, via email, SMS, or calls from the consortium of portals owned by YTMEML or its partners.

b) Members confirm that the mobile number provided is not registered under the "Do Not Disturb" registry. Even if it is, members consent to receiving calls/messages from YTM for service purposes.

c) Members may customize their communication preferences (e.g., receiving updates only on weekends or fortnightly). They may also opt out of promotional calls while agreeing to receive communication from Relationship Managers for shortlisted profiles.

7) Confidentiality

a) YTM Website employs reasonable measures to maintain the confidentiality of personal information shared by members, except for data intended for sharing with prospects.

b) By using YTM Website, members grant permission for their data to be processed via automated systems to provide suitable matches based on their preferences.

c) Feedback provided to YTM Website will be treated as non-confidential. By submitting feedback, members confirm that:

• The feedback does not contain confidential or proprietary information.
• Members have no expectation of confidentiality or compensation for their feedback.

8) Privacy of Membership

YTM Website has implemented safeguards to protect personal data. However, no online transaction is entirely secure, and YTM cannot guarantee absolute protection against unauthorized use. Members are responsible for maintaining the confidentiality of their username and password.

Although we will strive to safeguard the confidentiality of YOUR personally identifiable information, any information transacted over the Internet cannot be made absolutely secure. You also agree that the copying the data by using technology or any other new methods of data misuse/theft cannot be secured by YTM Website and that YTM Website will have no liability for any such act. YTM member understand and agree that YTM Website will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

YOU also agree to keep your username and password confidential, to avoid any misuse of YOUR profile at our Website.

Please read and comprehend our Privacy Policy, which also governs your visit to YTM Website, to understand our practices. YTM members agree that their profile(s) may be crawled and indexed by search engines, where YTM Website and its network does not have any control over the search engines behaviour and YTM Website shall not be responsible for such activities of other search engines/third party websites.

YOU agree that, when YOU use third party services through Website, YOU hereby grant YTM the right to share your information needed for providing such third party services to YOU or in relation to processing YOUR information for office use of YTM Website/its payment gateway and/or such third party service providers.

9) Grievance Cell

For any concerns, including violations of terms or inappropriate content, please contact our grievance officer:

• Email: grievanceofficer@ytmatrimony.com
• Contact Person: Mr. M. Vijayakumar
• Address:
  YT Matrimony and Events Management LLP
  #232, 5th Cross, H.R.B.R Layout, 3rd Block, Bangalore - 560043

10) Disputes Between Members

a) Truthfulness and Responsibility

• Members are encouraged to provide honest and accurate information about themselves to minimize disputes.
• As both parties involved are registered members, they are bound by the terms and conditions.

b) Role of the Website

• YTM is not a broker, agent, or intermediary between members.
• The website does not participate in or influence communications or outcomes between members.

c) Member Responsibility in Communication

• Members are solely responsible for their interactions through email, chat, or any other form of communication.
• YTM disclaims any liability for transactions, exchanges, or information shared between members.

d) No Obligation to Mediate

• YTM is not obligated to monitor disputes or intervene in conflicts between members.
• The platform will not be involved in any litigation or disputes arising from member interactions.

This section establishes YTM as a neutral platform, placing the responsibility for interactions and dispute resolution on the members themselves. It also clarifies that the platform’s involvement is limited to providing a space for connection without any role in personal or transactional matters.